First and foremost we want you to be happy and satisfied with every purchase you make. After all, it is why we are here. It’s a simple idea instilled in us by our company’s founders, Chuck and Marge Levin. We started as a true ‘Mom and Pop’ operation, and the store still is Family owned and run. Their philosophy, which is still adhered to today, was: “Sell the customer what they need or want at a fair price, and they will come back. If it’s not right, make it right”.
Full refunds will be provided for unopened and unused products, in their original packaging, in good condition returned to the store in person or via a return shipment 7 days after the purchase date. A copy of your original receipt is required with the product in ALL cases. Within 14 days, we will issue store credit under the same conditions. All other return inquiries will be assessed at least a 15% restock fee, subject to inspection of the unit to be returned and at the discretion of Management. Shipping charges will not be refunded for items shipped to you or for rush delivery to the store. Returns are NOT accepted on the following items due to health and/or licensing regulations: harmonicas, mouthpieces, microphones, software, books, CDs, DVDs, strings, reeds, headphones, in-ear monitors, bulbs, tubes, raw speakers, layaway deposits, special order items.
We are still a family owned operation and understand that certain situations have their circumstances. There is always a Levin on or near the store, and we would be happy discuss the matter with you. Call us any time at 301-946-8808.