We want you to be 100% happy with your purchase. We are staffed with industry experts that can help you select products that fit your needs. Call or text us at 301-946-8808 to speak with an expert. We love hearing from our customers, love talking gear, and are here to help!
Easy Return Policy
We understand that sometimes purchases don't work out as planned. So, our return policy is simple - you have 30 days from the date you receive your item to return it to us in the same condition you received it in.*
To Return an Item:
1. Get a Return Authorization (RA). Fill out the form below or give us a call at 301-946-8808 to get a return authorization number (RA Number). Please indicate why you would like to return the item and if you would like an exchange or a refund.
2. Ship the item back to us at the address below. Please include a copy of your packing list or receipt inside the box.
Chuck Levin's c/o Returns
[Your RA Number]
11151 Veirs Mill Road
Silver Spring, MD 20902
[nerdy-form:12505]
In-Store Returns:
Returns require a copy of your original sales receipt and the credit card that was used for the purchase (if applicable). Please call us at (301) 946-8808 for questions about in-store returns.
Further Information
Returns must be made within 30 days of the delivery or receipt date. Once received, please allow 2-4 business days to process your return.
To qualify for a refund, returned items must be in the exact same condition that you received them in. A restocking fee may be assessed if items are not returned in their original condition. We reserve the right to refuse returns for items with excessive wear or use. We allow returns in-store with your original receipt or packing list.
If your order originally shipped with free shipping, the shipping cost will be deducted from your refund. Return shipping is at the buyer's expense. Please note that the return shipping deduction will be based on current shipping rates and may be different than the original outbound shipping rate.
We suggest using a shipping service with tracking information and insurance. We are not responsible for packages that do not deliver to us or packages that deliver damaged. It is the customer's responsibility to pack the return so that it is not damaged in transit.
The following items cannot be returned:
Items that contact the ears or mouth (opened headphones, microphones, reeds, mouthpieces, in-ear monitors, etc), styli, control vinyl, media (books, DVDs, CDs, Software, hard drives, flash drives, master tape, etc.), tubes or bulbs, speaker components, special order items, some discontinued items, items that are specified as “final sale”, and large oversized items (freight).
About New Items
Most items in new, unopened condition may be returned up to 30 days from the date of delivery for a full refund minus the initial cost of shipping. Return shipping costs are the responsibility of the buyer, unless the shipped item was incorrect or defective. If the item has been opened, or no longer in brand new condition, we reserve the right to deny the return or charge a restocking fee that will be determined during the inspection. Items listed above on the non-returnable list and used items are excluded from the extended holiday return window.
About Used Items
Any item purchased used may be returned within 3 days of delivery date. These items have been certified/tested by our staff and thus are deemed in good working condition unless otherwise noted. Please contact us directly for returns so we can resolve these issues individually. As with new items, all returns are in full, minus the initial cost of shipping unless shipped incorrectly.
About Woodwind & Brass Instrument Returns
Brass and woodwind instruments must be returned within 10 days of delivery. A return authorization (RA) and provided label are required before sending any item back; returns sent without an approved RA may be refused. If the item is shipped with a customer provided label, Chuck Levin’s will not be liable for any damage in shipping.
* A $50 sanitization fee applies to all approved brass and woodwind returns.
When packaging your return, please make sure to include any accessory items included with the instrument outfit (e.g., mouthpiece, cap & ligature, valve oil, cork grease, polishing cloth, warranty card, owner's manual, etc.). Please note that you are responsible for the careful packing of any return you make. We do not accept responsibility for any return that sustains damage as a result of improper packing.
Items must include the original case and all accessories. If the instrument originally shipped with a mouthpiece, ligature, lubricants, or additional accessories; those items must be returned unused. If any such item is returned used, with missing (or opened) accessories, missing original packing materials, or the instrument shows any signs of damage a restocking fee of up to 20% will be charged.
Due to hygiene concerns, all standalone reed and mouthpiece sales not included with an instrument are final and cannot be returned.
Digital Wind Instrument Returns
Digital wind instruments are considered open-box once opened, which means a restocking fee of up to 20% will apply to all opened returns.
Because these instruments use internal air paths and electronic sensors, they cannot always be fully sanitized once used. For that reason, any digital wind instrument that has been opened is subject to a restocking fee, even if it appears unused.
If an instrument can be fully sanitized or is unopened, it may still be eligible for return for full credit after inspection and approval.
For school band instrument returns please contact us.
Tax Exempt Customers:
At Chuck Levin's Washington Music Center, we welcome tax-exempt customers and aim to simplify their shopping experience.
To facilitate this, we recommend tax-exempt customers contact us or call/text 301-946-8808 before placing an order.
If you choose to contact us after placing an order, please note that you may need to complete and submit all necessary tax exempt forms before receiving a refund for sales tax. Tax-exempt customers have a 30-day window from the date of delivery to request a refund for sales tax and submit required tax exempt forms. We regret to inform you that any refund requests received after this 30-day period may not be processed. Your satisfaction is our priority, and we appreciate your cooperation in complying with tax regulations.
Tax Exempt Customer Sales Tax Refund Policy Highlights:
- Tax-exempt customers are encouraged to contact us before or after placing an order.
- Tax-exempt customers must submit all required tax exempt forms for a refund of sales tax.
- Refund requests must be made within 30 days from the date of delivery.
- Refund requests made after 30 days may not be processed.
For assistance or inquiries, please contact us or call/text 301-946-8808.
