Most new items can be returned up to 30 days from the date of delivery for a full refund minus the cost of shipping.
Woodwind and brass instruments can be returned within ten days of receipt. Please see our full woodwind and brass return policy below.
If you purchase an item between November 1st and December 31st you can return the item until the last day of January.
All we ask is that you return items in the same condition that you receive them in. If we can’t resell your item because of the condition, your refund may be subject to a restocking fee.
If there is a problem with your order let us know immediately. Click here or call 301-946-8808.
Returns require a copy of your original sales receipt and the credit card that was used for the purchase (if applicable). Please call us at (301) 946-8808 for questions about in-store returns.
Return Mailing Address:
Returns c/o Chuck Levin’s
[Your RA Number]
11151 Veirs Mill Road
Wheaton, MD 20902
COVID-19 Return Policy Updates:
• We will quarantine any items that were opened before they are returned to us. Quarantine is 5 days for most items. Please expect delays if you return an opened item.
• Our brasswind and woodwind cleaning processes are lengthy and complicated. If you return an opened brasswind or woodwind instrument, we must deduct a $50 cleaning fee.
• We have updated the list of items that cannot be returned for sanitary reasons. See below.
These items cannot be returned:
Items that contact the ears or mouth (opened headphones, microphones, reeds, mouthpieces, in-ear monitors, etc), styli, control vinyl, media (books, DVDs, CDs, Software, hard drives, flash drives, master tape, etc.), tubes or bulbs, speaker components, special order items, some discontinued items, items that are specified as “final sale”, and large oversized items (freight).
About New Items
Most items in new, unopened condition may be returned up to 30 days from the date of delivery for a full refund minus the initial cost of shipping. Return shipping costs are the responsibility of the buyer, unless the shipped item was incorrect or defective. If the item has been opened, or no longer in brand new condition, we reserve the right to deny the return or charge a restocking fee that will be determined during the inspection. Items listed above on the non-returnable list and used items are excluded from the extended holiday return window.
About Used Items
Any item purchased used may be returned within 3 days of delivery date. These items have been certified/tested by our staff and thus are deemed in good working condition unless otherwise noted. Please contact us directly for returns so we can resolve these issues individually. As with new items, all returns are in full, minus the initial cost of shipping unless shipped incorrectly.
About Woodwind & Brass Instrument Returns
If you're not happy with a woodwind or brass instrument that you've purchased from us, then neither are we. That's why we give you ten days from receipt to try out your horn to make sure it's the perfect fit. All woodwind and brass instrument returns, whether in-store or online, must be postmarked or returned in person within ten days of receipt*.
Due to hygiene concerns, all standalone reed and mouthpiece sales not included with an instrument are final and cannot be returned.
*Woodwind & Brass Instrument Returns will be subjected to a $50.00 sanitization fee.
For school band instrument returns please contact us.
Shipping Your Return
When shipping your returns, we suggest using a shipping service with a tracking number and insurance. We are not responsible for packages that do not deliver to us or packages that deliver damaged. It is your responsibility to pack the return so that it is not damaged in transit. Please see the packing and shipping tips below.
To qualify for a refund, returned items must be in the exact same condition that you received them in, otherwise a restocking fee may be deducted from your refund or exchange. If you’re returning an item in-store, remember to bring your original receipt or packing list. We reserve the right to refuse returns in extreme cases of policy abuse (examples: excessive returns, fraud, etc.). See the manufacturer website for detailed warranty information.
When packaging your return, please make sure to include any accessory items included with the instrument outfit (e.g., mouthpiece, cap & ligature, valve oil, cork grease, polishing cloth, warranty card, owner's manual, etc.). Please note that you are responsible for the careful packing of any return you make. We do not accept responsibility for any return that sustains damage as a result of improper packing.