FAQ

 

 When are you open?

• Chuck Levin's is open Monday through Saturday from 10:00am to 6:00pm
• Our repair shops operate during different hours - please Click Here for repair shop hours and service information

2024 Holiday Closures:

• 5/27/24 - Memorial Day - Closed
• 7/4/24 - Independence Day - Closed
• 9/2/24 - Labor Day - Closed
• 10/3/24 - Rosh Hashanah - Closed
• 10/12/24 - Yom Kippur - Closed
• 11/28/24 - Thanksgiving - Closed
• 12/25/24 - Christmas Day - Closed
• 1/1/25 - New Year's Day - Closed

 

How can I reach you?

• Contact Us: Feel free to use the contact us button in the bottom right corner of the screen. We are always monitoring our emails and will direct your questions to the appropriate gear expert to get you going as soon as possible.

• Visit Us: If you're around the greater Washington DC area, we'd LOVE for you to come hang with us at our legendary retail location in Silver Spring, MD. We still run it old school, and we'd love for you to come jam, browse our showrooms, and hang out. Click here for our store info.

• Call Us: We still love to talk on the phone! Call us at 301-946-8808 and talk to one of our many Experts in 6 dedicated departments: Guitars and Bass; Drums and Percussion; Keyboards, Synthesizers and Recording; Band and Orchestral Instruments; Pro Audio and Pro DJ; Accessories.

 

Do you handle School, University, or Government sales?

• Yes we do! We have a dedicated team of Experts servicing the school & government sectors (GSA)
• Need a quote? Please contact us via one of the following methods:
• email - bids @ chucklevins . com
• Call 301-946-8808
• Click here for School and Government Sales

What are your payment options?

• In-Store we accept cash, check, all major credit cards, Apple Pay, debit card, several financing options, and Chuck Levin's Gift Cards
• Online: See checkout for all available options.
• We also accept Wire Transfers upon request - ask your sales representative for more information

What repair services do you offer?

We have 4 full-service repair shops focused in:

• Guitar and Bass repair
• Woodwind and Brasswind repair
• Orchestral String repair
• Electronic Repair
• Click here for more info on repair services

Do you offer Curbside pickup?

• Most definitely. Feel free to browse online and when you're ready to roll, just select "Pickup" at checkout and we'll let you know as soon as your order is ready to go.
• Would rather talk to us to arrange a pickup? No problem. Click here or give us a call at 301-946-8808 or email us using the contact us button at the bottom right and we'll be ready to rock.

What is your Return Policy?

• Our full return policy can be found here

What's your story?

• Our store's history can be found here.

 

Chuck Levin’s Washington Music Center is a family-run business in practice and in spirit. That means we understand the need for flexibility in specific situations. There’s always a Levin at or near the store to address your concerns, answer questions or discuss any matters of importance to you. Call us any time at 301-946-8808. 

We know it can be a pain to wait for us on the phone or anxiously await the *ping* of one of our email responses, but rest assured we’re here to help make your shopping experience a great one. Here at Chuck’s, we prefer a personal touch. We don’t have automated response systems or 24/7 call centers.

The same folks who helped you in the store are the same ones speaking to you on the phone, running our website, fulfilling your orders and answering your emails. We give each customer—be it Stevie Wonder or little Stevie down the street—the attention and consideration they deserve to ensure that everyone leaves Chuck’s with the right gear, the first time around.