FAQ
Frequently asked questions.
Can't find your answer here? Call us or ask us anything, and we'll get your question to the right gear expert.
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Store hours
Monday to Saturday, 10am to 6pm
Our repair shops keep different hours. See repair shop hours and services.
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Call us
Talk to an expert in any of our 6 departments.
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2026 holiday closures
- Jan 1: New Year's Day
- May 25: Memorial Day
- Jul 4: Independence Day
- Sep 7: Labor Day
- Sep 12: Rosh Hashanah
- Sep 21: Yom Kippur
- Nov 26: Thanksgiving
- Dec 25: Christmas Day
Common questions
When are you open?
Chuck Levin's is open Monday through Saturday from 10am to 6pm. Our repair shops operate during different hours: see repair shop hours and services.
How can I reach you?
- Contact us: use the contact us button in the bottom right corner of the screen. We're always monitoring our email and will send your question to the right gear expert.
- Visit us: if you're around the greater Washington DC area, we'd love for you to come hang with us at our legendary retail location in Silver Spring, MD. We still run it old school: come jam, browse our showrooms and hang out. See our store info.
- Call us: we still love to talk on the phone! Call 301-946-8808 and talk to one of our experts in 6 departments: Guitars and Bass; Drums and Percussion; Keyboards, Synthesizers and Recording; Band and Orchestral Instruments; Pro Audio and Pro DJ; Accessories.
Do you handle school, university or government sales?
Yes we do! We have a dedicated team of experts serving the school and government sectors (GSA). Need a quote? Email bids @ chucklevins . com, call 301-946-8808, or see School and Government Sales.
What are your payment options?
- In store: cash, check, all major credit cards, Apple Pay, debit cards, several financing options and Chuck Levin's gift cards.
- Online: see checkout for all available options.
- We also accept wire transfers on request. Ask your sales representative for details.
What repair services do you offer?
We have 4 full-service repair shops:
- Guitar and bass
- Woodwind and brasswind
- Orchestral strings
- Electronics
Do you offer store pickup?
Most definitely. Browse online and when you're ready to roll, select "Pickup" at checkout. We'll let you know as soon as your order is ready.
Rather talk to us to arrange a pickup? No problem. Send us a message or call 301-946-8808 and we'll be ready to rock.
What is your return policy?
Our full return policy is here.
What's your story?
Our store's history is here.
We prefer a personal touch.
Chuck Levin's Washington Music Center is a family-run business in practice and in spirit. That means we understand the need for flexibility. There's always a Levin at or near the store to address your concerns, answer questions or discuss anything important to you.
We don't have automated response systems or 24/7 call centers. The same folks who helped you in the store are the ones on the phone, running our website, fulfilling your orders and answering your emails. Every customer, be it Stevie Wonder or little Stevie down the street, gets the attention they deserve, so everyone leaves Chuck's with the right gear the first time around.