Cancellation policy

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or stock issues. This policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you can cancel at any time.
To modify or cancel your subscription, follow the links included in your order confirmation emails to manage your account.

See our [Returns Policy] for more details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying a product that is currently out of stock or not yet released.
We may collect payment at checkout, securely store your payment, and then fulfill once the product becomes available.

You can cancel a paid pre-order that has not yet been fulfilled. Once your order has shipped, cancellation is no longer possible, but you may still request a full or partial refund in accordance with our Returns Policy.

Limited Stock & Availability

While we do our best to keep inventory levels accurate, some items—particularly limited-edition, high-demand, or pre-release products—may occasionally oversell.
If this occurs, a team member will reach out to confirm product availability and offer alternative options. These may include:

  • Placing a special order directly with the manufacturer

  • Selecting a comparable replacement item

  • Canceling your order for a full refund

We appreciate your understanding and will always do our best to ensure you receive the product or resolution that works best for you.