-
Call or text
Questions about this policy? Talk to a real person.
-
Email us
We'll get back to you.
-
Other policies
Privacy Policy
Last Updated: October 27, 2025
Overview
This Privacy Policy describes how Chuck Levin’s Washington Music Center (“Chuck Levin’s,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, shop, or interact with chucklevins.com (the “Site”), communicate with us, or engage with our marketing.
By using our Site, you agree to this Privacy Policy.
1. Personal Information We Collect
We collect information to operate our business, process transactions, and improve your experience. This includes data you provide directly, information collected automatically, and data obtained from third parties.
a. Device Information
-
Examples: IP address, browser type, device type, operating system, time zone, cookie IDs, referring URLs, pages viewed, and how you interact with our Site.
-
Purpose: To load the Site correctly, perform analytics, personalize experiences, and detect potential security or fraud issues.
-
Source: Automatically collected via cookies, log files, pixels, and analytics scripts.
-
Disclosure: Shared with analytics and ad service providers including Shopify, Google Analytics, Google Ads, Microsoft Ads, and other marketing tools.
b. Order & Account Information
-
Examples: Name, billing and shipping addresses, payment details (e.g., card, PayPal, Affirm, Bread), phone number, and email address.
-
Purpose: To fulfill orders, process payments, arrange shipping, verify identity, and communicate about orders or returns.
-
Source: Collected directly from you.
-
Disclosure: Shared with Shopify, PayPal, Affirm, Bread Pay, Signifyd, and shipping carriers.
c. Customer Support Information
-
Examples: Email, phone number, order history, chat messages, and communication records.
-
Purpose: To provide support, resolve issues, and improve service quality.
-
Source: Directly from you.
-
Disclosure: Shared internally and with Podium, Shopify, and authorized service vendors.
d. Marketing & Advertising Information
-
Examples: Email subscription details, SMS/text sign-ups, campaign engagement (opens, clicks), ad interactions, and purchase behavior.
-
Purpose: To send newsletters, offers, and relevant ads; measure campaign effectiveness; and prevent spam or abuse.
-
Source: Collected via opt-in forms, cookies, and analytics pixels.
-
Disclosure: Shared with Klaviyo, Google Ads, Microsoft Ads, Meta/Facebook, and our third-party ad agency partners.
2. How We Use Your Information
We use your personal information to:
-
Process and deliver your orders.
-
Communicate with you (including SMS, chat, and email).
-
Provide customer support.
-
Send marketing, promotions, and updates with your consent.
-
Improve website functionality and personalization.
-
Detect, prevent, or investigate fraud and security issues.
-
Comply with legal obligations (e.g., tax, accounting, reporting).
3. Sharing Your Information
We share personal information only as needed for business and legal purposes.
Examples:
-
Platform Providers: Shopify (e-commerce), Klaviyo (email/SMS marketing), Google, Microsoft, and Podium.
-
Ad Partners: For remarketing, conversion tracking, and audience analytics.
-
Payment Processors: Shopify Payments, PayPal, Affirm, and Bread Pay.
-
Logistics Partners: Shipping carriers, delivery providers, and fraud prevention vendors.
-
Legal Compliance: When required by law or in response to valid requests (e.g., subpoena, court order).
We never sell personal information for money.
4. Cookies and Tracking
We use cookies, pixels, and tags to improve your experience and measure performance.
Types include:
-
Essential Cookies: Enable checkout and login.
-
Analytics Cookies: Measure traffic and improve usability.
-
Advertising Cookies: Personalize ads based on browsing and purchase history.
You can manage cookies in your browser settings or opt out of advertising via:
5. Email and SMS Communications
When you subscribe or make a purchase, you may receive marketing emails.
You can unsubscribe anytime by clicking “unsubscribe” in our messages. Transactional emails (order confirmations, receipts, etc.) will still be sent.
SMS/Text Messaging
By opting in, you consent to receive recurring automated marketing and transactional text messages from Chuck Levin’s.
-
Message frequency varies.
-
Msg & data rates may apply.
-
Reply STOP to opt out or HELP for assistance.
-
Consent is not a condition of purchase.
Data collected through SMS programs is used per this Privacy Policy and the Telephone Consumer Protection Act (TCPA).
6. Behavioral Advertising
We and our partners use cookies and data to show ads relevant to your interests across the internet (“retargeting”).
This includes sharing pseudonymous data with Google Ads, Microsoft Ads, Meta (Facebook/Instagram), and our ad agency.
You can limit this activity through browser settings or opt-out links above.
7. Data Retention
We retain personal information only as long as necessary for legal, operational, and business purposes (for example, tax or accounting obligations).
8. Your Rights
Depending on your location, you may have rights under privacy laws including CCPA/CPRA (California) and GDPR (EU/UK):
-
Access or request a copy of your data.
-
Request correction or deletion.
-
Opt out of sale or targeted advertising.
-
Withdraw consent for marketing communications.
To exercise these rights, email privacy@chucklevins.com or mail:
Chuck Levin’s Washington Music Center
11151 Veirs Mill Road
Wheaton, MD 20902
We will verify your identity before processing any requests.
9. Data Security
We use encryption, access controls, and secure hosting through Shopify and vetted third-party providers to protect your information.
While we take reasonable precautions, no method of transmission or storage is completely secure.
10. Children’s Privacy
Our site is not directed toward children under 13, and we do not knowingly collect their data. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.
11. Do Not Track and Global Privacy Control
Some browsers support “Do Not Track” or “Global Privacy Control” signals. We honor these requests in jurisdictions where required by law.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates take effect upon posting to this page.
13. Contact Us
For questions about this Privacy Policy, or to exercise your rights:
📧 info@chucklevins.com
📞 301-946-8808
📬 Chuck Levin’s Washington Music Center
11151 Veirs Mill Road, Wheaton, MD 20902
Questions? Let's talk.
Our team is happy to walk you through any of this.